Terms of Service

Last updated: October 19, 2026

1. Acceptance of Terms

By creating an account on ValorBrain you agree to these Terms of Service. If you are accepting on behalf of an organization, you confirm you have the authority to do so.

2. Service Description

ValorBrain is a multi-tenant persistent memory platform for AI agents. The service includes:

• Document indexing through watchers and ingestion endpoints
• Hybrid retrieval (text + vector search)
• MCP HTTP server at mcpbrain.valor.digital
• Management and audit dashboard
• Native OAuth connectors and integrations via webhook or MCP

3. User Account

You are responsible for maintaining the confidentiality of your password and MCP tokens. Notify us immediately if you suspect unauthorized use.

4. Plans, Billing and Cancellation

ValorBrain is sold as a subscription, monthly or annual, at a fixed price per plan. Your plan defines how many people have access and how much storage is available. The current plans are listed below (the reference source is the Pricing page):

Rules that apply to every plan:

• No per-answer billing. Nothing is charged per question, per answer or per processed document.
• Agents don't count as seats. You pay for the people on the plan; agents connected through MCP, REST or CLI don't take a seat.
• Fair use, no document quota. Each plan's limit is the storage in the table above, and the dashboard warns you when usage reaches 60% and 80%.
• Annual is 12 months for the price of 10, on every paid plan.

The Free plan asks for no card. Paid plans start with a 7-day trial: the card is requested at signup, and the first charge happens only when the trial ends. Cancelling during the trial costs nothing, and the account moves to the Free plan with your documents kept. Until online subscriptions are available, you start on the Free plan and subscribe when they open. Enterprise scope, price and conditions are set by contract.

Cancellation and refunds. You can cancel a paid plan at any time. Cancellation takes effect at the end of the period already paid (month or year): access continues until then, and afterwards the account moves to the Free plan with your documents kept. There is no pro-rated refund for the unused period, including on the annual plan. The only exception is the right of withdrawal: within 7 days of subscribing to a paid plan, you may withdraw and receive the full amount paid (article 49 of the Brazilian Consumer Defense Code). To cancel or withdraw, write to valorbrain@valor.digital. Cancelling the plan does not delete data; account deletion is covered in clause 9.

5. Privacy and Data

Your data is isolated per tenant via Postgres RLS. See the Privacy Policy for details.

6. Acceptable Use

You agree not to use the service for:

• Illegal activities
• Storing third-party data without authorization
• Reverse-engineering or bypassing billing/auth mechanisms
• Reselling the service without a specific commercial agreement

7. Availability and Service Level

ValorBrain targets high availability, but there is no generic per-plan SLA: no availability percentage is guaranteed on the Free, Solo and Core plans. A service level (availability, support response times and any credits) exists only when agreed in a signed contract, as offered for Operations and Enterprise on the Pricing page. In that case, the contract terms apply.

8. Intellectual Property

You retain all rights to the data you ingest. ValorBrain retains rights to the software, design and brand.

9. Termination

You can delete your account at any time via Settings → Profile → Delete Account. Your data is permanently deleted within 30 days of the request.

10. Changes to Terms

We may update these terms. Material changes will be notified by email at least 30 days in advance.

11. Contact

Questions: valorbrain@valor.digital